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The battery doesn’t charge on my brand new bike, so I’m left unable to use the bike, which is massively frustrating. How is this not fixed ?

Hello Joanna,

It must have been a really disappointing experience, to receive a bike with a battery that it's not working. We would like to apologise for that.

Our technical team already took care of it and hopefully with the new battery you'll enjoy the ride!

The Cowboy Team

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