My bike was taken around midnight, but I missed the notification on my phone. The next morning, I received an alert around 7am that my bike had been moved around South East London. On the Friday after, more notifications but this time pointing clearly to a car wash. I traveled there, asked if they'd seen a bike in the area, and made a big point of saying it had a tracker on it. When I arrived back to work, I got a phone call — a customer had found my bike. Very grateful for Cowboy's brilliant anti-theft system.
Cowboy rider Dom, London UK
I left my bike outside for five minutes, and it was stolen. I immediately checked the app and called the police. I shared with them the live position of my bike and the police instantly sent two officers to the location. They checked a couple different houses, but with no success.
Overnight I received new Theft Alert notifications, and the police sent two officers again. They saw the thief - someone who was already well known to them - and arrested him on the spot.
Cowboy rider Peter, Ghent Belgium
I wasn't planning on using my bike that day. Without the Theft Alert notifications I don't think I would have realized until the next day that it had been stolen. I would strongly advise all users to activate them.
Cowboy rider Spencer, Paris France
We get it, insurance comes with complex terms but our plan is quite simple. Here are some frequently asked questions so you can understand all there is to know.
Are you eligible for the insurance?
You can buy theft insurance within a year of activating your bike.
We cover your bike all year round for up to maximum 5 years.
An insurance policy intended for Cowboy bikes only.
The insurance is intended for people aged 18 and over who are officially resident in the United Kingdom
Your bike is intended for private or commercial use (e.g. as a courier, deliveries, etc.).
The insurance is available with our Circular bikes, it doesn't cover secondhand purchased bikes.
What is theft insurance?
If your bike is stolen, we will either get you a brand new bike or reimburse you the amount you paid for your bike.
We will also reimburse you for damage if it is the result of an attempted theft.
What is Emergency expense?
The guarantee applies when the insured is immobilized and unable to complete his journey with the insured bike due to a:
Bodily injury consecutive of the use of the bike
We cover, during the entire duration of the immobilization of the bike or insured's immobilization, the bike rental or travel costs incurred, to go the place where the insured needs to go and then the return to the insureds residence or the residence designated by him;
We pay for this guarantee based on supporting documents and up to a maximum £ 200 per claim.
This guarantee is limited to 3 claims per insurance year.
How does it work?
You will receive an activation code by e-mail when you purchased the insurance. To activate your plan and ride with peace of mind, you must enter it in the Cowboy app once your bike is set up.
You will receive a compensation by bank transfer corresponding to the value of your bike.
How much is your excess?
You have no excess.
Under certain circumstances, you will not be covered by insurance. What are they? (non-exhaustive list)
If the theft of the bike occurs when the bike is not locked by the frame or app lock provided by the manufacturer (if applicable).
If the bike was in a place accessible to the public and was not secured to a fixed point by the frame with an agreed lock and not locked in accordance with the manufacturer's instructions, such as a frame lock or locking by means of an app (if applicable).
If the bike was in a locked common room and was not secured to a fixed point by the frame with an agreed locked and not locked in accordance with the manufacturer's instructions, such as a frame lock or locking by means of an app (if applicable).
The wheels, tyres or battery if they are stolen separately from the bike.
If you cause damage to a third party while riding your bike, the insurance does not cover your liability.
Portable bike related accessories (e.g. bike computers and/or navigation equipment), which are easily removable without using screwdrivers or other regular tools, are excluded from coverage in case of theft.
Are there any other rules to follow?
You will not be covered if you make technical modifications to the bike.
All fixed original accessories and additional accessories that have been specifically included within the insured limit are covered for the original purchase price (minus applicable excess and depreciation if applicable), for so far they are firmly installed on the bike.
Where am I covered?
The guarantee is valid in the countries of the European Union, the United Kingdom of Great Britain and Northern Ireland, the Principalities of Andorra and Monaco, the Vatican, Iceland, Croatia, Liechtenstein, Norway, San Marino and Switzerland.
What are my obligations?
In the event of theft, you must report it to the police or judicial authorities within 24 hours.
You must submit a copy of the police report to us at the time of the loss.
You must notify the claim as soon as possible after the incident and within 8 days of becoming aware of it.
You must keep the original invoice for your bike.
You must lock your bike in two ways:
With the frame lock and / or via the app on the bike, used in accordance with the manufacturer's instructions (if applicable).
You must attach your bike by the frame to a fixed point (e.g. bike rack, post) by using an agreed lock, that is either [AXA Hiplok, Kryptonite, Linka (with chain), Master Lock, texlock, Trelock] VdS approved lock of class A+ or B+ , ABUS (Security 10 or higher), ART (category 2 or higher), FUB (category 2 wheels or higher), or Sold Secure Silver (or Gold), Onguard or SRA Locks.
Can I cancel my contract?
You can cancel the insurance contract within 14 calendar days of taking out the contract or receiving it.
You can cancel your insurance if a renewal of your insurance is offered. You must notify Qover no later than 10 days before the start date of your new policy.
You can also cancel the insurance contract after a claim. You have 15 (fifteen) days from the date of payment or refusal to pay compensation. The insurance contract will then expire 15 days after the date of notification.
When and how do I pay?
You pay the premium annually.
Your bike can be covered for a maximum of 5 consecutive years as from the first sale.
Your contract has a duration of one year and a renewal may be offered by Qover every year.
At the end of five years, we will not offer renewal. This way, you never pay too long and it suits your needs.
How do I report a claim?
If you wish to report a claim, you can contact Qover via this online form claims.qover.com.
And the other 12% goes to Cowboy for the theft detection notification and the customer fast lane support.
I am subscribed to Easy Rider, what's the difference?
Easy Rider is the insurance product we offered until 05/05/2021. Easy Rider is not available anymore for first time subscribers, but we allow customers who already subscribed to it to renew their contract up to 3 years, as initial offered. You can consult Easy Rider's Terms & Conditions.
Our new insurance product is called Theft Insurance, an improved offer that takes into account the ever growing needs of our rider community. You can easily upgrade to Theft Insurance. Just get in touch with our Customer Service team through the chat and we will help you to upgrade your plan.
This page is a summary of the insurance policy, please refer to the terms and conditions for full details of your cover.
This policy is administered by Qover SA. Qover is a Belgian untied insurance agent registered with the Financial Services and Markets Authority of Belgium under the code 0650.939.878 with registered address Rue du Commerce 31, 1000 Brussels. Deemed authorised and regulated by the Financial Conduct Authority. The nature and extent of consumer protections may differ from those for firms based in the United Kingdom. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the United Kingdom for a limited period while seeking full authorisation, are available on the Financial Conduct Authority's website.
Theft coverage and emergency expense is taken out with Wakam. Wakam is a limited company registered with the Paris Trade and Companies Register (Registre du Commerce et des Sociétés) under number 562 117 085 operating through its UK Branch whose principal place of business is 18th & 19th Floors, 100 Bishopsgate, London, EC2N 4AG. Authorised and regulated by the Autorité de Contrôle Prudentiel et de Résolution. Deemed authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the United Kingdom for a limited period while seeking full authorisation, are available on the Financial Conduct Authority's website
Bike insurance is a non-life insurance product (Branch 3).
This contract is entered into for a period of one year. The contract may be renewed four times for four further periods of one year each.
This insurance contract is subject to the laws of England and Wales.
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