Ride with total peace of mind

The Cowboy Warranty covers all original bike components against defects in workmanship and materials, ensuring they match the product description in the user manual or advertisements. This includes coverage for issues that affect the bike's performance or safety due to manufacturing defects, providing riders with assurance and support for their purchase.

The Warranty covers labor for any mechanical or electronic repairs your bike may need, ensuring expert care without additional costs.

Yes, the extension provides comprehensive coverage for spare parts necessary for mechanical or electronic repairs, keeping your ride in top condition.

The warranty does not cover wear and tear after six months and the following:

• Damage from accidents or vandalism
• Defects from unauthorized modifications (Illegal parameters)
• Defects from neglect of battery maintenance
• Tire punctures
• Frame scratches
• Brake wear
• Incorrect assembly/installation by the user

For full information, please check our terms and conditions.

The Cowboy Warranty Extension is available in France, the Netherlands, Belgium, Germany, and the United Kingdom.

Claims should be directed to Cowboy. All repairs need Cowboy's execution or approval to be covered under warranty, excluding transport costs for on-site repairs.

Warranty obligations are limited to Cowboy shipping countries. Using the bike outside these designated countries may void the warranty.

Using unauthorized modifications or third-party apps to alter your bike's performance, such as increasing the electric assistance beyond the EU's legal limit of 25 km/h, voids the warranty for the motor, torque sensor, battery, and controller. These alterations compromise the bike's integrity and safety standards.

For any warranty claims or necessary repairs, please contact Cowboy directly. All repairs must be authorized or conducted by Cowboy to ensure coverage under your warranty. While replacement parts and repair labor costs are covered, any transportation expenses for on-site repairs or travel to and from a service point will be the responsibility of the bike owner.

Normally the extension must be purchased while you are still within your original warranty period to be eligible. For a limited time only (until 17th March) you can purchase this if you are out of your warranty period.

No, bikes obtained through Cowboy Circular are not eligible for the Warranty extension.

The Warranty Extension is limited to one purchase per customer, ensuring fair access to extended coverage for all eligible riders.

Yes, the warranty is transferable and remains valid even if the bike changes ownership, ensuring the bike maintains its quality and reliability for the new owner.

No, purchasing a warranty extension while there is an unresolved issue with your Cowboy bike, which has already been reported to the Cowboy team, will not cover the existing problem under the new warranty period. All issues must be resolved under the terms of your original warranty before an extension can effectively provide coverage for future concerns.