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Cowboy C4 ST Voluntary Frame Recall

Dear Cowboy-rider,

Following extensive quality testing, Cowboy has identified that some units of the Cowboy Model C4 ST (Edition MR) do not meet the high safety and quality standards we require. These bikes, welded by one manufacturing partner, may develop fatigue cracks at the joint between the headtube and downtube.

According to our data, these cracks can begin to form after 2,500 km. In some cases, this could lead to frame failure, which may result in a fall.

This issue stems from a production deviation and does not reflect the standards we uphold. As rider safety is our top priority, we are taking proactive measures and have initiated a voluntary recall of the affected frames.

Since launching the recall, we've opened collection hubs across Europe and many riders are now back on the road with a brand-new frame. More hubs are opening soon, and we won't stop until every affected rider is back on the road.

Is my bike recalled?

Simply verify your bike frame or serial number on our online checker tool to know if your bike is affected by this recall.

Check my bike

Potentially recalled

  • C4 ST (Edition MR)

Not recalled

  • Cowboy 1+
  • Cowboy 2
  • Cowboy 3
  • Cruiser
  • Cruiser ST (Edition M)
  • Cruiser ST (Edition U)
  • Classic
  • Cross
  • Cross ST

What you need to do

You can easily check if your frame needs to be replaced. Affected bikes are identifiable by their serial number and frame supplier.

Open the Cowboy app, tap the settings icon, then go to "Advanced" to view the serial number and frame manufacturer. If your frame is listed as "Edition MR" it may be affected.

Use the tool above to check if your bike is affected by the recall.

Registered riders of Model C4 ST (Edition MR) bikes affected by this recall will also be contacted directly by Cowboy via email and the Cowboy app.

Where is the nearest drop-off hub if my bike is affected?

The following hubs are currently open:

  • Amsterdam (The Netherlands)
  • Berlin (Germany)
  • Brussels (Belgium)
  • Copenhagen (Denmark)
  • Düsseldorf (Germany)
  • Hamburg (Germany)
  • Paris (France)

We’re opening hubs soon in:

  • Frankfurt (Germany)
  • London (United Kingdom)
  • Munich (Germany)

How does it work?

Here’s what you can expect, from dropping off your bike to the moment you’re back in the saddle.

Check my bike

  1. Drop-off invitation

    We’ll invite you to book your drop-off at a recall hub, based on your mileage and location.

  2. Bike drop-off

    Bring your bike to your scheduled drop-off. We’ll check it in and take it from there.

  3. Shipped to factory

    Your bike is sent to our assembly partner in France for a frame replacement.

  4. Arrived at factory

    Your bike is checked in and queued for frame replacement, in order of arrival.

FAQ

Questions?

Our support team is available on weekdays from 09:00 to 17:00 to assist you via recallteam@cowboy.com or +32 2620 31 38. We apologise for the disruption this may cause and appreciate your cooperation as we work to ensure the safety of all Cowboy riders.