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Returns

At Cowboy, no order is complete until you are fully satisfied. This is why we make returns free and easy within a 14-day period.

Bike and Pre-installed accessories
Try the bike, and if for any reason you aren't convinced it's the one for you, we'll take it back. Just let us know within 14 days after delivery of the bike, and we'll be in touch to arrange the logistics and to cover shipping costs. We suggest you hold on to the packaging during this return period to easily repack and be ready for pickup.
Cowboy accessories not pre-installed on the bike
Try the accessory, and if for any reason you aren't convinced it's the one for you, we'll take it back. Just let us know within 14 days after delivery of the item, and we'll be in touch to arrange the logistics and to cover shipping costs. We suggest you hold on to the packaging during this return period to easily repack and be ready for return.
Third party accessories or spare parts
Any accessory or spare part purchased on our website can be returned within a 14-day period after delivery as long as the product is unused, in its original packaging and in a resalable condition. Get in touch with us to arrange the logistics with you and to cover the shipping costs.
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