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Cowboy e-bike Services Never Ride Alone

Cowboy 4 e-bike - Never Ride Alone

No matter where you ride, we have you and your bike covered. With a range of services to support you at every turn, you can protect your bike against theft, be alerted if someone tries to snatch it, and get help whenever and wherever you need it.

Cowboy 4 ST e-bike - Dream Machine

Cowboy e-bike Theft Protection

Ride worry-free with Theft Protection for your bike. Access theft detection notifications and a convenient plan to protect your ride.


Receive theft detection notifications to your phone and get top-of-the-queue support from our team when you need it most.

Cowboy e-bike The Cowboy

Cowboy 4 e-bike - Never Ride Alone

In-App Support

For a quick troubleshoot, pull up the app and speak with our Customer Success team. Start a chat from anywhere and get expert help in minutes.

Cowboy 4 e-bike - Never Ride Alone

Remote Updates and Diagnostics

Your Cowboy gets smarter over time with over-the-air updates so you always have the latest and greatest. Get troubleshoot notifications and fixes in the app so you have all the tools you need to keep riding.

Cowboy 4 ST e-bike - Dream Machine

Cowboy e-bike Cowboy Mobile Service

If you ever need a repair, our highly-rated technicians will be there to get you fixed up in no time.

You can book a service appointment in the Cowboy app and we'll come right to your door.